Self-help articles and guidance materials can be accessed directly in the portal by selecting Associates at the top of the page. You can also use the search bar to find the specific guidance you need. A new article has been added which provides more information on using and navigating the new portal for your convenience. We will continue to add new guidance materials over the coming months.
It is important to ensure that, when logging in and accessing the Pearson Support Portal as an Associate, the correct account is used. You will use your Edexcel Gateway username and password to access the portal. You may hold positions in centres and will have different accounts for different purposes, so extra care should be taken to ensure when raising cases you are using the correct credentials.
There is no longer a requirement for you to be logged in to the portal to use the phone or live chat options. For security purposes, logging in is still a requirement when selecting the email option. While being logged in is not a requirement for phone and live chat options, doing so will provide you with access to your case histories and it will also pre-populate certain fields when raising cases.
Around the same time as the update to the Pearson Support Portal update, the login page for Edexcel Gateway and the portal are also updating. We have included screenshots below so you are aware of the changes before they happen.
