These additional service hours will result in changes to route frequency, more reliable service and extended service hours on select routes. Twenty new buses will also be added to the fleet to accommodate this additional service. The Annual Service Plan also highlights a new regular service route in the southwest. This route will replace existing On Demand Transit (ODT) service in Keswick and Glenridding Ravine, beginning in late April.
“All of these changes are intended to improve transit service by making it more reliable, convenient, accessible, inclusive and safe,” said Carrie Hotton-MacDonald, Branch Manager, ETS.
“Hundreds of thousands of trips are completed each day across the network,” Hotton-MacDonald said. “Whether getting to work, school, appointments or social events, these service adjustments will help make it easier for Edmontonians to choose transit. New multi-day Arc passes and more frequency on the airport route are helping to make transit more appealing to visitors.”
By reallocating service hours and resources, ETS can provide more equitable and accessible transit service across the city. In some cases, regular service will be reduced or eliminated in areas with low ridership, enabling frequency to increase on busy routes. For example:
- Regular service in Riverdale, Belgravia/Windsor Park and Lendrum/Malmo will be replaced with ODT service in June. ODT provides more flexibility for riders as it operates during all service hours, while some regular service routes operate only during peak hours for these communities.
- Some busy school routes will run more frequently. Some school routes with lower ridership will see service reduced, and routes with very low ridership will be cancelled or replaced with ODT in September.
- Conventional service hours removed from low performing routes will be reallocated to routes with higher ridership to improve service.
More information about these changes will be available in April and May.
“We’re taking a data-driven approach to putting our resources where they are needed most,” Hotton-MacDonald said. “ETS is one of the first transit agencies in Canada to publish Route Report Cards — comprehensive evaluations of each bus route in Edmonton, measuring on-time performance, ridership and service frequency related to transit service standards. These report cards provide greater transparency about how our routes are performing across the network.” Changes are also driven by budget, as well as the City of Edmonton’s transit service policy and service standards.
The City Plan calls for a future where 50 per cent of trips are made by transit and active transportation. More efficient transit service encourages a shift towards sustainable transportation, helping the City achieve its greenhouse gas emissions reduction targets. In 2024, ETS transported 61.6 million riders.
