We recently launched our enhanced AI Virtual Assistant, designed to revolutionise the way you interact with Pearson.

This new feature brings a host of benefits that will significantly improve your customer service experience.

It's important to keep data secure, reducing the risk of possible threats and preventing issues that can cause disruption. We have general guidance on cyber security best practices to explore.

To increase security for Pearson, we use a Multi-Factor Authentication process when accessing our systems. Go to our Pearson Portal Authenticator support article for more information and troubleshooting guides.

You'll find essential guidance and key information to support you through this May - June examination series. This comprehensive resource covers all the important topics such as question paper tracking, missing labels, additional stationery and modified formats.

If electronic copies of question papers are required (for late entries or printing onto coloured paper), you can access these through Secure Download Service (SDS)(for general qualifications). We will only send question papers to you through Secure File Transfer (SFT) in extreme circumstances. We recommend that you make sure you can access Secure Download Service and have also registered for an Secure File Transfer account in advance as this does not happen automatically. 

If you need an electronic copy of a question paper on the day of the exam, and you don’t have the required Secure Download Service access, you will need to call us, and then be available for a secure call-back to have this added. Completing these checks now will make your exam days run more smoothly. In some cases, we may refer you back to other colleagues who do already have the required access as this will be a significantly quicker option than arranging a secure call back.  

International GCSE examinations are returned using the white return label provided with AR1 attendance registers. These labels are not funded and not covered by the Dfe yellow label service and Parcelforce will refuse collection.

Please make sure you arrange and pay for your own courier/tracked service back to Pearson. Read more about the white label service.

Candidates must be entered for one tier and sit all components within a subject at the same tier (Foundation or Higher). This covers GCSE Maths, International GCSE Maths, Single Sciences (Biology, Chemistry & Physics), Combined Science and Languages.

Mixed-tier entry is strictly prohibited. You should make sure that all candidates sit all components at the same tier of which they are entered. Irrespective of what tier the candidate/centre think is appropriate, the candidate must continue to sit the remaining components at the tier of entry.

If a learner has sat a different awarding body's exam paper in error, then please apply for Special consideration.

All of our standard format summer 2025 questions papers should have now been delivered to centres; for exams taking place from 10 June onwards, these may still be in transit. 

You can track the delivery status of your general qualification papers via Edexcel Online, and you should do this before calling us to report any missing deliveries.

You can now easily access pre-release, web release and externally assessed tasks on the Secure Tests webpage via Edexcel Online under the BTEC and Functional Skills menu.

The Learner Work Transfer portal allows users to securely transfer digital evidence required for internal and external assessments. Make sure you have Basic Access permission on your Edexcel Online account.

Read more about Learner Work Transfer

Don't miss out on the latest news and information. We send out monthly bulletins for Vocational Qualifications and BTEC Tech Awards. 

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On 28 April, Ofqual published a message from the Chief Regulator to school and college leaders. Please take some time to read this reminder of important information for the exam series. 

You can get the most from our Pearson support portal by logging in. If you’re already an Edexcel Online, Pearson Progress, ResultsPlus, or Edexcel Gateway user, you can sign in using those credentials.

JCQ have released Updated guidance on the use of AI in assessments to support centres with protecting the integrity of qualifications. Stay up to date with their latest bulletin and subscribe to receive their monthly updates.

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