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8 July 2025

Teacher access to Edexcel Online using Multi-Factor Authentication during the holidays

Dear colleague

We are sending this email to any registered EOL users at your centre in a 'Instructor/teacher/lecturer' role, advising them of the optional change to our process for completing secure callbacks during the summer holidays. The current process requires us to complete a secure back via your centre's reception.

The purpose of this change is to make the resetting of multi-factor authentication (MFA) accounts much quicker over the results period, at a time when your teachers may need access to systems such as ResultsPlus in order to support learners with their results.

We hope by allowing secure callbacks to teachers to be completed to a personal mobile number, we will reduce the number of your colleagues who may look to you for support during an already busy time.

How will their contact information be used?

This is a completely optional process, and we will not be using the number provided for any reason other than a secure callback or to verify their identity. We will not store or copy this data to any other locations, and they are free to delete this from their account at any time.

Am I required to do anything?

This updated optional process is also available to Exams staff and Heads of Centres, however as these accounts are managed by Pearson you will need to submit a request for an alternative number to be added. We have now added a simple form to the Edexcel Online homepage, where you can request for an alternative number such as a mobile phone to be added to your account. You can also use the same form to request that a number be deleted or amended. You are not required to login to EOL especially to complete this, and can do so on your next visit.

If your mobile number is already listed on EOL you do not need to complete the form to confirm this. Please only fill in this form if you want to add or amend/delete an existing mobile number.

If you are authenticating for the first time, additional support can be found in our Logging in and Accessing Pearson Services using the Pearson Portal support article or by viewing our Pearson Portal Authenticator FAQs.

If you require any additional support, please contact us via the Pearson support portal.

Kind regards,

Rich Shackleton

Director of Customer Experience

Pearson Customer Services

The Lighthouse, Manchester, M50 3BF

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