City of Edmonton mail services breach |
July 17, 2025
The City of Edmonton is informing the public about a break-in and theft that occurred at a City facility after-hours on the weekend of June 28, 2025, which may have compromised the privacy of a limited number of Edmontonians. The Edmonton Police Service is investigating the incident.
The City discovered the theft on June 30, 2025, and estimates that up to 200 pieces of mail were stolen, along with other items. This mail would have been dropped off at a City facility or sent locally to the City via Canada Post between June 24 and 27, 2025. The stolen mail may have included details such as names, addresses, contact information, family details and/or financial information.
The City takes the safety and security of Edmontonians and their personal information very seriously. While the City takes all necessary precautions to safeguard the personal information entrusted to it by Edmontonians, no organization is immune to criminal activity. The City is focused on informing and supporting those who may have been impacted by this unfortunate incident.
The City is reaching out to potentially affected individuals where possible. Anyone who dropped off mail at a City facility – including recreation centres, attractions and the Edmonton Service Centre – or sent mail to the City locally via Canada Post between June 24 and 27, 2025, is encouraged to contact the City to confirm receipt of their mail. Visit edmonton.ca/MailServicesBreach to confirm the appropriate contact. Alternatively, you can email mailservicesbreach@edmonton.ca or call 311 to be directed to the correct person.
Upon discovering the incident, the City of Edmonton immediately relocated mail storage to another secure location. The City has launched an internal privacy investigation to determine the extent of the privacy breach and provide the public with appropriate notification; this investigation is ongoing. In addition, the City reported the privacy breach to the Office of the Information and Privacy Commissioner and the provincial Minister of Technology and Innovation, as per the legislative requirements.
The City of Edmonton continues the investigation to identify and implement measures to prevent similar incidents in the future.
Any person who believes their personal information has been collected, used, or disclosed in contravention of the Protection of Privacy Act can request a review by the Information and Privacy Commissioner under Section 37 of the Act. |
For more information:
Media contact:
Kristi Baron
Manager, Corporate Communications
Office of the Chief Communications Officer
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