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4 September 2025
Hi Colleague,

From September 2025, you’ll start to notice something new about how we show up in your inbox and online. We’re refreshed our brand to better reflect who we are today and where we’re headed, and that includes our emails, website, and teaching and support materials.

What to expect

We’ve got a lot to update, so you might see a mix of old and new branding for a while. And for summer 2025, there’ll be no changes to branded certificates.

Why it matters


We know you rely on clear, trusted communication from us, especially when things get busy. That’s why we’re showing you what to expect now, so it’s familiar when you see it.

Here’s a preview of our new email style, so when it lands in your inbox, you’ll know it’s really us: 
What’s not changing

You can still count on the same high-quality qualifications, services, and support. Everything you expect from Pearson, Pearson Edexcel and Pearson BTEC is still here, just with a fresh look.  

If you’ve got any questions or want to talk to us about this directly, you can reach out to us on the Pearson support portal.  

Kind regards,

Claire Riddle
Vice President, Marketing & Customer Engagement, Pearson Qualifications 

Pearson Customer Services

The Lighthouse, Manchester, M50 3BF

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