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Exams Officers page | November '23 support | Development Hub | Support portal

•  NEW  Learner Work Transfer for BTEC
• BTEC key dates and what to expect in 2024
• Key dates
• BTEC registration completion dates
• BTEC January assessments

• Key dates
• Autumn yellow label guidance
• Edexcel Award | January Series

• Instructions for Conducting Examinations
• Multi Factor Authentication | Smartphone requirements
• Customer Support Portal
• Edexcel Online Annual Centre Confirmation
• Social media | Pearson Exams Officer Support

We will be using our Learner Work Transfer (LWT) system to manage the uploading of learners’ work for some BTEC Firsts and Nationals in the January 2024 external assessment series. You will no longer be required to upload learner work to SharePoint.

LWT ensures learner data is as protected and secure as possible. It will be familiar to many of you as a system you’ve used for standards verification, for our general qualifications or for the new BTEC Tech Awards.

You will access LWT through Edexcel Online, so please take the time before the January series to ensure that all members of staff at your centre who are involved in BTEC administration and delivery have Edexcel Online access. You can find step-by-step guidance on creating Edexcel Online accounts on our support portal.

There is subject-specific guidance for uploading learner work to LWT in each unit’s administrative support guide (ASG). You can find each subject’s ASGs on the qualification course materials page, under external assessments. The submission deadlines are detailed in our BTEC timetables; failure to submit before each unit’s deadline could result in a maladministration investigation.

Find out more about Learner Work Transfer for BTEC.

After working closely with colleges and schools and talking to many exams officers, earlier this month we shared the new BTEC key dates for 2023/24. They are designed to be more streamlined, and allow us to deliver results to all your learners who are expecting them in summer 2024.

Read our BTEC key dates for 2023/24.

The first of our upcoming key dates is the 9 February cohort declaration checkpoint, where we’ll be asking your head of centre to confirm your estimated completion dates are accurate for all registrations. To make the checkpoint as straightforward as possible, we’ll be getting in touch directly with colleges and schools shortly to explain how you can begin preparing for this checkpoint now.

We’ll be keeping you updated this year by contacting you directly, but you can also keep up to date by visiting our teaching learning and assessment page 2023/24 for the most up to date FAQs.

This year all school, colleges and training providers must maintain accurate estimated completion dates for all their learners. This is essential to maintain an accurate view of your 2023/24 cohort, and so we can track these learners through to completion.

Unsure of which estimated completion date a learner should have or need extra support? Read our comprehensive guide to maintaining estimated completion dates.

You can expect to receive standard and modified question papers for the BTEC January series from Tuesday 5 December. You can expect to receive attendance registers and labels from Monday 4 December.

The Yellow Label Service will be in place for this series for centres in England to return scripts. If you require tracking information, please contact us through the Pearson Support portal. 

You can expect to receive standard and modified question papers for the Edexcel Award January series from Tuesday 5 December. You will be able to track your standard question paper despatch for General Qualifications via Edexcel Online. You can expect to receive attendance registers and labels from Monday 4 December.

The Yellow Label Service will be in place for this series for centres in England to return scripts.

If you require electronic copies of these question papers, please check your EOL accounts are up-to-date, ensuring you have access to our Secure Download Service (SDS) service.  

In December of this year we will are rolling out a major enhancement to our current Edexcel Online Multi Factor Authentication process. We will be moving away from the current email One Time Passcode (OTP) and will be asking Edexcel Online users to authenticate via an app on their smartphone or other compatible device. Each account user will use their own device (capable of operating authenticator apps such as Microsoft/ Google authenticator). We are taking the opportunity to remind colleagues that using a personal device will not result in Pearson collecting and/ or using any personal data, including a mobile phone number. If you need support with accessing a device, please talk to your centre leadership about how they can best support you.

Whether you are currently running the November 2023 series assessments or have learners intending to take BTEC external assessments in the January 2024 series, it is important for you to stay up to date with the official exam regulations.

The JCQ have published the 2023/24 version of their Instructions for Conducting Examinations (ICE) document, which you can download from their website or from our support article collecting all regulatory documents, including the JCQ ICE, BTEC ICEA and general regulations.

We want to ensure you have all the help and support you need at your fingertips; that’s why we’ve got a library of support articles hosted on our Customer Support Portal. Each article contains answers, detailed information, step-by-step guides, instructional videos, and general advice. Articles require no special access, are easily searchable by keywords in their title, and are available 24/7, 365 days a year. And for good measure, we also have the portal user guide.

Take a look at our short video that explains more about our support portal, the information you can find and the further benefits it provides. 

Check out the Pearson Support Portal.

We have launched a new dashboard/app called the 'Annual Centre Confirmation', which is available via the Pearson hub. This new dashboard allows Heads of Centres to complete an annual accounts review, of all other HOC and Exams staff accounts. The Head of Centre will need to confirm if these accounts are correct, need amending or need deleting before submitting a declaration to confirm this review has been completed. This is a mandatory exercise and must be completed by Friday 24 November.

Don't forget we have a dedicated Pearson Exams Officer Support page on Facebook. This provides you with a quick and convenient way to stay up to date with our latest news and live updates from the team.

Important and informative announcements will be posted on the page daily and messages will be monitored 8am to 5pm, Monday to Friday by Charlie, Emma and Seren; our dedicated Social Media Team. Message them with for help with your queries throughout your working day.