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Exams Officers page |  Development Hub | Support portal

As always, our customer support portal offers a wide range of articles to support you in your day to day activities. As we begin to look ahead to the summer exam period, you may find our Entries and Registrations and Exam Administration articles useful.

• Key dates
•  NEW  BTEC Summer 2024 entry deadline support
•  NEW  Pearson Onscreen Platform software update
• Exams officer training – new on-demand module and webinars
• BTEC Tech Awards (2022)

• Key dates
•  NEW  GCSE English Onscreen Q&A
•  NEW  MFL oral and Music pre-release dispatch information

•  NEW  JCQ Updated AI guidance
• Models for use with summer 2024 Mathematics modified papers
• Instructions for Conducting Examinations
• Multi Factor Authentication | Smartphone requirements
• Customer Support Portal
• Social media | Pearson Exams Officer Support

Now we have concluded the BTEC Cohort Declaration checkpoint, the next activity we are looking towards is the 22 March entry deadline. At the beginning of March we will share with you a list of your learners where an external assessment entry needs to be made so that we can deliver an overall qualification result in summer.

We understand that you may be making some entries later if you are waiting for external assessment results from January or February. There are later entry deadlines for these learners, and you can find them in our key dates.

We'll be running some webinars in March to help you make the most of this data, and will be in touch nearer the time to offer support and guidance.

In the meantime, you can explore the on demand training we have in the Pearson development hub for making external assessment entries.

The best place to stay up to date, is through our teaching, learning and assessment page. Bookmark this and look out for updated FAQs shortly.

We have released a new version of our Onscreen Testing Platform (POP).  

The new version numbers are.  

The update is not mandatory, but we do recommend you update as soon as it is convenient.  
Guidance on how to upgrade LAN can be found here.  
For Offline (PAD), you simply need to uninstall and reinstall the software. The latest version can be downloaded from our support portal.   

The latest module in our BTEC exams officer training series is now available on the Pearson Development Hub.

Access training through the Pearson Development Hub

We sent our monthly BTEC Tech Awards newsletter last week, featuring details on the January series, moderator reports, where to access PSAs and external assessment materials for May/June, and much more.

Read February's BTEC Tech Awards (2022) newsletter. 

If you or any colleagues would like to receive these updates, sign up to the mailing list.

Our BTEC Tech Awards 2022 support index is designed to support you over the academic year. 

The index contains direct links on support covering the following topics:

We'll add to this support throughout the year, so please bookmark the page to see our latest articles.

Due to popular demand, we're running an additional Q&A webinar this month about our plans to offer GCSE English exams onscreen from summer 2025.* Join us at a webinar on 29 February where you can:

We’re looking forward to a great conversation exploring how technology can open up more ways for students to best show what they know and can do. 

*Subject to Ofqual approval

Oral materials for Modern Foreign Languages and Pre-Release Material for GCE Music (9MU0/02) are due to be delivered to centres from Tuesday 19 March onwards. Tracking information will be available via Edexcel Online.  

On 2 February the Joint Council for Qualifications (JCQ) published their updated JCQ guidance on AI Use in Assessments.

The guidance is designed to help students and teachers to complete NEAs, coursework and other internal assessments successfully, giving students the chance to demonstrate skills which cannot be assessed in exams.

Please do share the latest version of the guidance with senior leaders, teachers and assessors in your school or college. This guidance should inform school policies on AI use, so schools and colleges can provide staff and students with clear information.

A summary of the key updates is available on the JCQ website. They've also produced a poster for students on the use of AI and assessments and an information sheet for teachers along with PowerPoint presentations for teachers and students.

Read all the information on JCQ blog and download the updated guidance and support materials.

Please be aware that we no longer automatically supply 3D models with the modified large print Maths papers.

Please note that these will still come as standard with all orders for UEB Grade 1 and Grade 2 braille. You do not need to order these if your candidate uses braille. 

If your centre has placed an order for modified large print papers for Maths, please complete this form to order your candidate 3D models.

Failure to respond will result in no models being sent to your centre.

If you require any further information regarding this, please contact the Modified Formats Team at additional_requirements@pearson.com.

For further information on modified papers, access to past modified papers and answers to FAQs, please go to the modified formats page on our website.

You can expect to start receiving question papers for the March series from Tuesday 6 February with attendance registers, labels and learner cards from Tuesday 13 February.

The Yellow Label Service will be in place for this series for centres in England to return scripts.

If you require tracking information, please contact us via the Pearson support portal. 

If you are running examinations in 2024, it is important for you to stay up to date with the official exam regulations.

The JCQ have published the 2023/24 version of their Instructions for Conducting Examinations (ICE) document, which you can download from their website or from our support article collecting all regulatory documents, including the JCQ ICE, BTEC ICEA and general regulations.

We want to ensure you have all the help and support you need at your fingertips; that’s why we’ve got a library of support articles hosted on our Customer Support Portal. Each article contains answers, detailed information, step-by-step guides, instructional videos, and general advice. Articles require no special access, are easily searchable by keywords in their title, and are available 24/7, 365 days a year. And for good measure, we also have the portal user guide.

Take a look at our short video that explains more about our support portal, the information you can find and the further benefits it provides. 

Check out the Pearson Support Portal.

Don't forget we have a dedicated Pearson Exams Officer Support page on Facebook. This provides you with a quick and convenient way to stay up to date with our latest news and live updates from the team.

Important and informative announcements will be posted on the page daily and messages will be monitored 8am to 5pm, Monday to Friday by Charlie, Emma and Seren; our dedicated Social Media Team. Message them with for help with your queries throughout your working day.